Home >
Business >
Management
What Every Manager Should Know About How to Help Their Employees Put Positive Phrases Into Their Telephone Conversations
by Etienne A Gibbs, MSW
Article Rating: 5
If you were on the customer end of a telephone conversation and were ready to place a large order, which of the following phrases would make you feel welcome?
* I can't understand what you're trying to say.
* Yes, Mr. Jones, I'll be happy to do that for you.
* All right. I'll see what I can do about it.
* It will take a few minutes. Would you like me to call you back?
* Hold on. I'll be right with ya.
* Thank you for waiting. I have that information now.
* You're out of luck. We don't sell that any more.
* Would you spell your name please?
* What did you say your name was?
* Thank you. I'll check for you.
* Okay. Let me see if I can find out about it from someone.
* I'm sorry. Mr. Smith is away from his desk. May I help you?
* He's still out to lunch. I don't know when he'll be back.
By now you can certainly see and feel the advantage that using positive phrases creates for your organization, your customer, your organization, and yourself. Positive phrases cause positive outcomes for everyone involved.
When you and your employees use positive language and behaviors with your customers, they'll be positive with you. After all, isn't that what doing business is all about? Be courteous and professional with others (customers and employees) and watch benefits fall into the lap of your business or organization. It's guaranteed.
Remember: When you maximize your potential and help others to maximize theirs, everyone wins. When you don't, we all lose.
Etienne A. Gibbs, MSW, Management Consultant and Trainer, conducts lectures, seminars, webinars, and writes articles on his theme: "... helping you maximize your potential." For more information visit www.MaximizingYourPotential.blogspot.com, or email him at execandgroup-consulting@yahoo.com.
PERMISSION TO REPUBLISH: This article may be republished in ezine, newsletters, and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box, and live web site link. Email notice of intent to publish is appreciated but not required.
© Etienne A. Gibbs, MSW
PERMISSION TO REPUBLISH: This article may be republished in ezine, newsletters, and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box, and live web site link. Email notice of intent to publish is appreciated but not required.
© Etienne A. Gibbs, MSW
Article Source: www.businesshighlight.org
More articles by Etienne A Gibbs, MSW:
