What you say as a Customer Service Professional is key to increasing customer satisfaction. This article focuses on WHAT you should say. Communicating With a Customer Focus Having a customer-focused mindset is important in providing exceptional customer service. Applying effective communication

Customer service often means dealing with angry, frustrated, or rude customers. Dealing with those customers effectively can often make or break a company. This article presents a five-step process for dealing with difficult customers. Most Customer Service Professionals deal with many challenging

none Martin Seligman, Ph.D., noted Optimism researcher, who's now studying Authentic Happiness, has proposed that one of the surest paths to happiness is to know your signature strengths and build your life around them, particularly if it's in a way that has meaning to you. Management gurus,

Consequences of workplace death for one business unit In early 1997 our business unit was a buzz of activity. Four years of strategic marketing were beginning to pay dividends. Only the year before, our business had been purchased and incorporated into one of the world's largest coating and industrial

Learn more about how you can increase your sales through identifying a target audience and their hot buttons! Grab some caffeine, glance through the day's headlines, check your briefcase and run to the office… Just as a morning routine helps you start a productive day, using a sales process can ensure