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Getting A Handle On Your Telephone Time

by Sue and Chuck DeFiore

Keep in mind that the phone will likely derail your schedule if you let it. Put the answering machine on during working hours. When you do choose to answer the phone (and remember, it's a choice, not a requirement), limit the time you spend on each call. That's easier said than done, which is why you should keep an egg timer near your office phone. Set it for five minutes to help put a limit on calls that might otherwise make your day spin out of control.

1. Return calls. Schedule at least 1 to 1-1/2 hours for return calls. Return most calls within 24 hours.

2. Follow-up calls. These include everything from post-consultation calls to following up with prospective clients.

3. Networking calls. These cover everything from staying in touch with existing contacts to initiating new connections.

4. Research calls. These involve gathering information for a variety of projects.

Copyright 2004 DeFiore Enterprises

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